What is your cancellation policy if I do book for a future month and there are restrictions in place? Can I move my reservation? Can I get a refund? Will travel insurance help?
Our normal cancellation policy is in effect (and can be found in your VRA or on our website). If you purchased CSA Travel Insurance, they may cover for illness/hospitalizations related to COVID-19. Please contact CSA Travel Insurance to file your claim at (866) 999-4018.
NEW Contactless Curbside Check-In!
Step 1: Call or email our office with your estimated arrival time.
Step 2: We will provide you with your curbside check in instructions at our office location.
Step 3: Receive your check in package via contactless delivery!
*Guests who have rented homes with Keyless Entry will check in directly to the home. Our staff will email you your check in instructions prior to check in day!
There are no government restrictions at this time. Due to COVID-19, additional restrictions or closures of amenities may occur at the discretion of the community HOA. Please visit the property and community page or ask a reservationist for more details.
Town of Surf City officials announced that as of May 8th 2020 at 5:01pm, restrictions on short-term rentals will be lifted and rentals will be able to resume. The Town urges everyone to continue to practice social distancing, washing hands frequently, and for guests to bring facial coverings as they will be needed to enter most businesses in our area. Also, in an effort to reduce the burden on our already stressed local supplies, the Town officials are urging guests to bring your own items as they may not be available upon arrival. Click here for the detailed update.
Town of Topsail Beach officials announced that they will reopen vacation rentals as of May 9th following the expiration of the Governor's Stay at Home Orders. Click here for the detailed update
In alignment with the Governor's order, the Town of North Topsail Beach decided to extend the Town's state of emergency restrictions on vacation rentals until May 8th. (Click here for the detailed update).
Town of Surf City amended their State of Emergency concerning short-term rentals to be extended until May 15th. (Click here for the detailed update)
Town of Topsail Beach amended their State of Emergency concerning short-term rentals to be extended until May 14th. (Click here for the detailed update)
Town of North Topsail Beach amended their State of Emergency concerning short-term rentals to be extended until April 30th. (Click here for the detailed update)
Town of Topsail Beach Mayor Steve Smith amended the State of Emergency concerning short-term rentals in accordance with the States Executive Order No 121 for a shelter in place order to remain in effect until April 30, 2020. The Town of Topsail Beach State of Emergency will be subject for review as the April 30th date approaches.
Town of North Topsail Beach has discontinued vacation rentals effective Saturday, March 28th and lasts thorugh April 25th. Click here for the detailed update.
Our Surf City office is OPEN, but we are not accepting any walk-in business at this time for the safety of our employees and clients. Our Sneads Ferry office location will be closed as of Tuesday, March 23rd at 5pm.
Please help us stop the spread of COVID-19 by contacting us via phone at either (910)329-9800 or (910)327-2050 or via email at email@example.com to conduct business or to set up the use of our drop box for any needed items.
Thank you for your cooperation!
Access Realty Team
Town of Surf City COVID -19 Pandemic Update - March 23, 2020
1. Updated Town of Surf City State of Emergency
2. Discontinuing Short-Term Rentals
Town of Topsail Beach has discontinued all vacation rentals until April 22nd, 2020. Click here for the detailed update.
All three towns (Surf City, North Topsail Beach, and Topsail Beach) will be releasing updates to their State of Emergency declarations regarding vacation rental limitations within 24 hours. See full press release here.
North Topsail Beach to Close Public Beach Access, Parks, and Public Parking until further notice.
Surf City to Close Public Beach Access, Parks, and Public Parking
Surf City, NC – On behalf of Mayor Doug Medlin, the Town of Surf City will be taking additional proactive measures to provide additional protections for our citizens and visitors against the current COVID-19 virus. Beginning at twelve noon, today, Friday, March 20th, all public beach access sites, public parking areas, and town parks will be closed to the public. These measures will be in effect until rescinded. In addition, we are urging all business owners and residents to follow the Governor’s Executive Orders for the health safety and welfare of our community. We ask for your understanding and cooperation as we continue to address this evolving situation. For updated information and announcements, see the Town’s Facebook page and website.
Town of Topsail Beach: "In effort to protect the community and to fully comply with the CDC recommendations to prevent the spread of COVID-19 (Coronavirus) beginning today at noon, March 20th, all parking areas at the public beach and sound accesses, as well as the Town Center (park) will be closed to the public. In addition, the Town has temporarily suspended on-street parking. These measures will be in effect until rescinded. We ask for your understanding and cooperation as we continue to address this ever-changing situation."
PLEASE NOTE: As of 5pm today (3/17/2020), ALL North Carolina restaurants and bars will not be open for dine in services as mandated by our state government. Many of our local restaurants are offering take out and delivery services instead, so please plan accordingly if you will be in our area.
Access Realty is taking additional precautions to protect guests and employees alike from spreading illness and limiting contact where we can. We will offer guests the ability to use our drop box for pick up of check in packages for keyed properties. For keyless entry homes, we will send you everything via email to check in directly to the property. All paperwork needed for check in will be emailed to you in advance by one of our reservationists. We ask that you do not come into our office if you are not feeling well or to avoid entry into our office when it is not necessary for the protection of all parties. We greatly appreciate your assistance to help eliminate the spread of this virus throughout our community!
At Access Realty we have taken all the necessary precautions and measures recommended by the CDC to ensure the safest experience for our guests.
These precautions include:
- Adding an additional layer to our already high standards of cleaning to include use of CDC recommended disinfectant products and methods of cross-ventilation for a minimum of 30 minutes in each room to eliminate any chance of spreading airborne virus particles prior to cleaning each home.
- We have ordered additional supplies and will be providing (upon arrival) one container of hand sanitizer and Clorox wipes to each guest (while our supplies last) when you check in as an added layer of precaution from exposure.
- Recommending the continued use of overall general hygiene practices. According to the World Health Organization, these are the key prevention measures:
1. Washing your hands with soap and water regularly, and using hand sanitizer.
2. Covering your nose and mouth when sneezing with a tissue.
3. Avoiding contact with people who are unwell.
4. Not touching face, nose, and mouth when hands are not clean.
5. Minimizing physical contacts such as handshakes and hugs.
6. Opening windows to allow air circulation.
7. Disinfect frequently used items such as cellphones and laptops
This is a very fluid situation and we are gathering as much up-to-date information as possible from reliable sources, and recommend that you stay informed as well from sites such as the CDC, NCDHHS, and CSA Travel Insurance in regards to the affect on our area.
Currently, CSA Travel Insurance has issued the following information regarding cancellations: “The Coronavirus outbreak is considered a foreseeable event under any plans purchased on or after January 29, 2020. That means you could be covered if you are diagnosed with Coronavirus, but foreseeable events such as becoming quarantined due to Coronavirus will not be covered. Please note, our plans will not cover fear of travel, unless you purchased Trip Cancellation for Any Reason coverage. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage.” Please refer to our CSA Travel Insurance page for contact information to discuss coverage situations directly with CSA.
Our normal cancellation policy is currently in effect, but we will be happy to assist you in any way we possibly can during this time. As new information surfaces, we will keep you informed to the best of our ability.
- Access Realty Management Team